Privacy Policy

Personal Information

When you register an account with us, we collect:

• Full name and date of birth
• Email address and phone number
• Home address and postal code
• Government-issued identification
• Payment method information

Automatic Information

When you use our services, we automatically collect:

• IP address and device information
• Browser type and operating system
• Gaming activity and transaction history
• Website usage and navigation patterns
• Cookies and similar technologies

Service Provision

We use your information to:

• Create and manage your account
• Process deposits and withdrawals
• Verify your identity and age
• Provide customer support
• Enable gameplay and track winnings

Legal and Security

• Comply with legal and regulatory requirements
• Prevent fraud and money laundering
• Detect and prevent unauthorized access
• Maintain responsible gaming measures

Communication

• Send account notifications and updates
• Provide promotional offers (with consent)
• Share important service announcements

We Share Information With:

Service Providers

Trusted third parties who help us operate our services, including:

• Payment processors and banks
• Identity verification services
• Customer support platforms
• Marketing and analytics providers

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes
• Respond to government requests
• Protect our rights and property
• Ensure player safety

We Never:

• Sell your personal information
• Rent customer lists to third parties
• Share information for third-party marketing without consent

Security Measures

We protect your information using:

• 256-bit SSL encryption for all data transmission
• Secure servers with regular security updates
• Multi-factor authentication options
• Regular security audits and penetration testing
• Strict employee access controls

Your Responsibility

Help us keep your account secure by:

• Using strong, unique passwords
• Keeping login credentials confidential
• Logging out of shared devices
• Reporting suspicious activity immediately

Types of Cookies We Use

Essential Cookies

Required for basic website functionality, including:

• Session management
• Security features
• Load balancing

Analytics Cookies

Help us understand how you use our site to improve your experience.

Marketing Cookies

Used to deliver relevant promotions (with your consent).

Managing Cookies

You can control cookies through your browser settings, but this may affect site functionality.

Under GDPR and Similar Laws, You Have the Right to:

To exercise these rights, contact our Data Protection Officer at [email protected]

How Long We Keep Your Information

• Account Information: For the duration of your account plus 7 years (regulatory requirement)
• Transaction Records: 7 years from the date of transaction
• Marketing Preferences: Until you withdraw consent
• Website Analytics: Up to 26 months
• Customer Support Records: 3 years from last contact

We may retain information longer if required by law or for legitimate business purposes.

Your information may be processed in countries other than your own. We ensure adequate protection through:

• European Commission adequacy decisions
• Standard contractual clauses
• Certification schemes
• Codes of conduct

We may update this privacy policy from time to time. When we make changes, we will:

• Update the "last modified" date
• Notify you via email for significant changes
• Post the updated policy on our website
• Obtain your consent where required by law

What This Actually Means For You

Legal policies are long by necessity, so here's the short version. Fortune Clock Casino collects the information needed to open your account, verify who you are, process deposits and withdrawals, and keep the site secure — nothing more. We don't sell your details, and any marketing you receive is opt-in. If you'd rather skip the fine print above, the FAQs below cover the questions we're asked most often.

Do you sell my information to advertisers?

No. As set out under "Information Sharing" above, we don't sell or rent your personal information to anyone. Where we work with marketing or analytics partners, it's to run our own promotions and improve the site — not to hand your data off to third parties for their own use.

How quickly do you deal with a privacy request?

Once we can verify it's really you asking, we aim to act on requests under "Your Privacy Rights" promptly rather than let them sit in a queue — a quick response matters to us as much as a quick deposit does. Complex requests (for example, ones that touch several years of transaction history) can take a little longer simply because of the recordkeeping involved.

Why do you need my ID and payment details?

Identification and payment information exist to confirm you're old enough to play, that the funds are yours, and that the account activity is genuine — the same checks any licensed, regulated operator is required to run. It's also what allows withdrawal requests to be verified and paid out without back and forth.

Does browsing or gameplay data get used to target me with ads?

Analytics cookies help us understand how the site is used so we can fix friction points, not to build advertising profiles. Anything used for promotional targeting falls under "Marketing Cookies" above and only applies if you've opted in — you can withdraw that consent at any time through your cookie settings.

Your Rights, Summarised

In short: you can ask to see your data (Access), fix anything wrong with it (Correction), ask us to delete it where the law allows (Deletion), get a portable copy (Portability), ask us to limit how it's used (Restriction), or object to certain processing (Objection). Full detail on each is above — this is just the plain-English index.